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OPINION: At WEB.com Everyone is OLD

UPDATE: Following the publishing of this article/post, I was given quality support directly with the team lead. I am updating this to include the phone number so that this level of support will be available to readers. Let’s hope it doesn’t get disconnected!
Team Lead , Customer Support : 800.333.7680  or Email

After having issues on the Network Solutions website this morning, we decided to dig deep and and send feedback to to them on the backwards user interface and poor self service interfaces. We became more frustrated when I couldn’t find a feedback link of any kind. So here we are, a post about WEB.com and what we found.

Everyone is OLD! It’s run like OLD people running a tech company, slow, full of bureaucracy where the primary form of communication is by phone!

You might remember Network Solutions, some called it NetSol. They were entity some of us old people associate with domain names and many still associate with the naming authority in the US. Well, as much as that used to be true, it’s not anymore. Network Solutions has basically become a “brand”. That “brand” was sold or given to WEB.com to manage and develop business. Web.com has failed in their duty to support and uphold the “brand” doing the absolute minimum and the result is companies like Godaddy.com taking all of their business.

With competitors like GoDaddy.com and others with lower prices and better service and self-service application, perhaps Network Solutions is the domain registrar of the OLD? Those that remember registering their domain names in the 80’s and never considering that the “authority” is now the loser in the space! What’s worse, all these people continue to give WEB.com/Network Solutions $35.00 for a label or “brand” that, in Internet terms, means you are also OLD and out of it.

I would seriously encourage all readers to consider leaving Network Solutions, the “Brand” where there is no real value in staying and where the people running it are running it into the ground.

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